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Telemental Healthcare

We provide phone consultations and telemental health sessions (video conference) for our counseling and psychiatric services.

Telemental health is changing the world by making it easier and more affordable for healthcare providers to care for their patients anywhere, including rural and underserved areas. We believe everyone should have access to care through telemental health.

We strive to be innovative not only in our care but in how we run our practice. We are virtually paperless providers and encourage patients to use technology to streamline and improve their care and overall experience. Our patient portal powered by Simple Practice uses HIPAA compliant encryption and is HITRUST certified, which is the gold standard for security in healthcare. ⁠All data is transmitted securely with multiple layers of encryption to protect sensitive information. ⁠The Client Portal is designed to lower the risk of unauthorized access, supporting your privacy and security needs.  Our Portal can send appointment reminders via text, email, and send,billing statements electronically. Our portal allows patients to complete paperwork on-line, Schedule/ Cancel/ Reschedule appointments. It also provides a Messaging system for providers if they opt in the messaging system. Our 1 Alliance Website is available for patients to send Medication Inquiry and Refill that also follow HIPAA standards. Our goal is to use an evidence-based approach to not only address specific concerns but to evaluate and celebrate improvements. Our goal is to provide an environment that normalizes mental health and substance abuse treatment while appreciating patients/clients desire for anonymity.

Evidence has shown that telemental health is not only very effective but has also shown to help patients maintain a consistent schedule compared to in-person appointments without having to take off more time from work or everyday life to travel to appointments.

Telepsychiatry is a term used specific to psychiatric services. Telepsychiatry consists of comprehensive evaluation of existing psychiatric, behavioral and/or cognitive issues as well as substance abuse evaluation and treatment. Psychiatrists use psychopharmacological treatment for the clinical symptoms and provide ongoing regularly scheduled monitoring of the clinical status and the psychotropic  medication protocol.

For Telehealth Appointments using your Computer

  1. Join Your Session
    • At your scheduled time, click the link in your reminder email or log into your Client Portal and click “Join Video Session.”  Each Telehealth appointment link is unique, available 10 minutes before your appointment and expires after the session ends. Clients will receive a new link for every session, sent via email or text reminder, or accessible in the Client Portal. Links cannot be bookmarked or reused for future appointments. This helps keep each session private and secure.
    • Enter your name if prompted to access the virtual waiting room.
  2. Check Your Setup
    • Use a quiet, private space with a stable internet connection.
    • Make sure your camera and microphone are turned on.
  3. Tips for a Smooth Call
    • Close other apps and silence notifications before your session.
    • Plug in your device or ensure it’s fully charged.
    • If Wi-Fi is weak, move closer to your router or use mobile data.
  4. After the Session
    • When the session ends, simply close the app.
    • You can access invoices, messages, and future appointments through your Client Portal (via your original email link).
    • After your scheduled appointment with Dr. Haley or Dr. Dawson ONLY
      • Please click the link below to connect with our support staff. Enter your name to join the virtual waiting room. You will see the support staff name listed—please wait until they accept you into the room. They can assist you with:
        • Scheduling follow-up appointments
        • Confirming pharmacy information
        • Making payments
        • Addressing medication-related questions
      • Administrative assistant for Dr. Haley – Jill: https://doxy.me/jillrawls1alliancecps
      • Administrative assistant for Dr. Dawson- Kim: https://doxy.me/admin1alliance

For Telehealth Appointments using your Smart Phone

  1. Go to the App Store (iPhone/iPad) or Google Play Store (Android).
  2. Open Your Appointment Link
    • Before your session, you’ll receive an email or text reminder with a secure video link. Each Telehealth appointment link is unique, available 10 minutes before your appointment and expires after the session ends. Clients will receive a new link for every session, sent via email or text reminder, or accessible in the Client Portal. Links cannot be bookmarked or reused for future appointments. This helps keep each session private and secure.
    • Tap the link directly from your phone or tablet.
    • It will automatically open the Telehealth by SimplePractice app.
    • Check Your Setup
      • Use a quiet, private space with a stable internet connection.
      • Make sure your camera and microphone are turned on.
      • If prompted, allow the app to access your camera and microphone.
  3. Join the Virtual Waiting Room
    • Once the link opens, enter your name (if asked).
    • You’ll be placed in the virtual waiting room.
    • Your provider will start the session when ready.
    • (If you join early, please wait until your provider lets you in.)
  4. Tips for a Smooth Call
    • Close other apps and silence notifications before your session.
    • Plug in your device or ensure it’s fully charged.
    • If Wi-Fi is weak, move closer to your router or use mobile data.
  5. After the Session
    • When the session ends, simply close the app.
    • You can access invoices, messages, and future appointments through your Client Portal (via your original email link).
    • After your scheduled appointment with Dr. Haley or Dr. Dawson ONLY
      • Please click the link below to connect with our support staff. Enter your name to join the virtual waiting room. You will see the support staff name listed—please wait until they accept you into the room. They can assist you with:
        • Scheduling follow-up appointments
        • Confirming pharmacy information
        • Making payments
        • Addressing medication-related questions
      • Administrative assistant for Dr. Haley – Jill: https://doxy.me/jillrawls1alliancecps
      • Administrative assistant for Dr. Dawson- Kim: https://doxy.me/admin1alliance