What is mediation?
Mediation is a process in which a trained neutral person, a “mediator,” helps people in a dispute work out agreements that satisfy everyone’s needs.
- Preserves relationships
- Quicker and less costly than court
- Private and confidential
- Opportunity for everyone to be heard
Mediation works because it encourages individuals to work together to seek mutually beneficial solutions that fosters understanding through a compassionate dispute resolution process. It is private, informal and confidential which leads to greater compliance than decisions imposed by outside authorities.
The Mediation Process
Creating a Safe Space
The mediator creates a safe space for conflict resolution by welcoming all participants, demonstrating his/her neutrality, maintaining the confidential nature of the process, and setting the stage for healthy discussion.
Identifying the Main Concerns
Participants are invited to share their concerns uninterrupted and with an emotional context. After all perspectives have been shared, the mediator assists participants in identifying their main concerns, feelings and goals.
Reframing the Issues
Using active and reflective listening, the mediator attempts to reframe issues in terms of the parties’ underlying needs and interests. Reframing the issues fosters mutual understanding and moves the process closer to resolution.
After issues have been clearly identified and articulated, participants explore solutions that meet everyone’s needs to the greatest extent possible. Mediators encourage participants to develop more options than they might on their own, increasing the likelihood of a successful outcome.
Reaching an Agreement
Mediators help participants reach agreements that are meaningful, practical and mutually acceptable. Because participants are empowered to create their own solutions, agreements are more satisfying and have a much higher rate of compliance than court-ordered settlements.
Call 678.310.6631 today to learn more or to book an appointment.